the mineral spa

I loved everything about my time at The Mineral Spa - the staff, the facilities, the food, the setting, all were brilliant. After spending time down the road at the "famous" bathhouse and being left utterly disappointed, The Mineral Spa managed to change what would have been a dreadful weekend into a delight.

Our combined massage,facial and retreat package was superb and we left feeling relaxed and refreshed.An evening in the Retreat is a must if you are staying in Peppers lovely hotel but is well worth a visit even if you are not.

Now this was an absolute cracker of an experience. I am stunned by the negativity of some other reviews.My wife and I started with an hydrotherapy bath which was just incredible. My wife than moved on to a deep tissue massage which she loved. I experienced the mineral cocoon on a soft pack bed which was possibly the best thing I have ever done.Soooooooooooo relaxing. If you book this treatment, ask for Mikaeli... she was unbelievable.The attentiveness of all staff, the cleanliness and ambience of the venue,and lots of little subtle touches all added up to a wonderful few hours.Is it cheap... no.Is it worth every cent... absolutely.

Dear Deb, we greatly appreciate your feedback and I'm sorry to hear you came away disappointed. Our team has a reputation for friendliness and warmth so I am surprised to hear you felt unattended to. We take your comments on board in the constructive way in which they were no doubt intended. Thanks again.Kind regards, Fiona

Hi, I delighted you enjoyed your 'Liquid Lunch' - a popular package involving an hour in The Retreat and a two course lunch up at the hotel. Thanks for the feedback and I hope we can welcome you again soon! Regards, Fiona

Dear Linda, thank you for your feedback. I'm very sorry to hear your expectations were not fully met during your visit.We employ a mix of qualified male and female therapists at the spa and we have a mix of dual and single treatment rooms. Some guests have definite preferences - some prefer a particular gender of therapist, some like to share a treatment room with their partner or friend and some like to be in a single room. If these preferences are expressed by the guest at the time of booking, and with enough notice, we do our very best to accommodate them. We would welcome the chance to customise a treatment experience for you at some point in the future. Thanks again for your feedback.Kind regards, Fiona

Hi and thank you for your feedback. We're glad you enjoyed a relaxing time. We hope to welcome you again soon. Kind regards, Fiona

Hi, thanks and I hope we can welcome you to the Mineral Spa again soon! Kind regards,Fiona

Dear Anne,Thank you for your feedback. It sounds like you had a good experience with our staff, which is great. With respect to the saunas, the infrared sauna certainly has its fans and detractors and it is a subtle experience that requires a decent amount of time. As for the dry stone sauna - again, some people say it is the highlight of their time in The Retreat, others prefer the hotter steam sauna. Perhaps it comes down to personal preference.From your description it sounds like you opted for the Kubba Warra, a two-hour full body ritual involving a few different elements performed on our signature Soft Pack beds. A short rhythmic massage is certainly part of it, but it is not the focus. From your comments and specific concerns I think you might have seen more benefit from selecting a deep tissue massage as your treatment rather than a ritual. Again, thank you for your comments. They are much appreciated.Kind regards, Fiona

Hi, we loved hosting your group and I'm thrilled you enjoyed the day. With the Girls' Day Out we try to keep it flexible so that if you're after just an hour in The Retreat and an express treatment all good, but if you want to ramp it up to include bubbles, lunch or finger food we can do that too! Sounds like the bride had the special day she wanted. Thanks again.Kind regards, Fiona

Dear Sandy, I'm thrilled you enjoyed your time with us. By the sounds of it you booked the 'Dinner and Bathing' package, which is a great way to spend time with a partner (or friend) at a very reasonable price. I think the thing that sets us apart from other spas is that our bathing area is an adult space, which encourages a quiet, serene experience. Parents tend to love it! Hopefully we'll see you again soon for more bathing bliss.Kind regards, Fiona

Hi and thank you for your positive feedback. I'm really glad you felt so good after your bathing experience. We'd love to welcome you back to experience a treatment as some point soon, because as you rightly point out, including a treatment in your visit really enhances the experience!Kind regards, Fiona

Dear Kelly, thank you for taking the time to give us your feedback. I'm sorry you did not enjoy elements of your bathing experience.Our retreat is built so that guests are protected on three sides from the weather but can bathe in the fresh air with a full view to the garden and sky. I have certainly taken on board your comments with regard to the drinks station. They're a good reminder to us to keep an eye on the water levels when it's very busy!Kind regards, Fiona

Hi, thank you very much for taking the time to write. The lavender stone sauna is designed to be a mild sauna as we like to accommodate guests with a variety of preferences. It is never meant to be cold however - it sounds as though it may have been experiencing a fault if that was the case. I apologise for this. I'm really pleased you found the team to be friendly and welcoming - if a fault does occur, I always hope that the impact can be lessened by an understanding staff. I hope you would consider a return visit to experience all aspects of the mineral water therapy area at their best.Again, many thanks for your constructive feedback.Kind regards, Fiona

Dear Michelle, Allison was thrilled to read your feedback. She's a gifted therapist with a ton of experience and we're lucky to have her on the team. It made her day!Kind regards, Fiona