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Our first visit was a pleasant one. The employee that waited on us knew what he was talking about and offered all kinds of information about their selection and tried to give some alternatives to the standard cigars that are on the market. They have a nice cigar room that was comfortable with numerous TV's. Price seemed to be in line with other cigar stores I have visited.
I've been coming here for years and typically buy most of my cigar stuff online but when Ineed something right away, I come to this place. They will almost always have what you need and their prices are more than fair. I recently bought a Xicar hygrometer and the guy behind the counter also gave me one of those crystal humidifying elements for travel. I liked the hygrometer so much I bought one for my other humidor. Price was only a few bucks more than online and right there in-stock. They are also always friendly, knowledgeable and helpful as well.
This is a decent cigar store with a smoking area. They have a second store closer to downtown Cleveland that has an excellent cigar lounge.