skip barber driving school

I would like you to be aware of some business practices of Skip Barber Racing School that I feel are unreasonable and reflect poorly on a company that has a long history with the SCCA. In June of 2014 I took advantage of a father’s day special that Skip Barber Racing School was running on their 3 day school and booked a course in Lime Rock, Connecticut from August 12-14, 2014. My wife and I thoroughly enjoyed the first day of class and learning how to drive the formula cars. On August 13, 2014, we showed up for day 2 of the class and were informed that the steering wheels of the race cars were stolen overnight, probably by a disgruntled employee. Over the next 4 hours we were told to wait while the instructors looked for the missing steering wheels. Before lunch, we were offered an opportunity to re-schedule the 3 day racing school at a later date and Skip Barber would also throw in two $1,200 driving schools for my wife and me. After we left Lime Rock I contact Skip Barber to request a formal letter explaining the situation and also requested a balance on my account, unfortunately my request for this information has never been honored and till this day I do not know how much money is in my account.In December of 2014, I booked a 3 day MX-5 racing school for February 24-26, 2015 at Road Atlanta. While driving to Atlanta on Monday, February 23, 2015 I received a call from the representative at Skip Barber informing me that the racing course was going to be cancelled due to the Road Atlanta Race track being closed due to inclement weather. I emailed Skip Barber asking for a refund of my June 2014 payment. The Rep emailed me back the next morning informing that they would not refund my money and offered us dates for a third course. We have incurred substantial costs associated with travel to Connecticut and Georgia to attend courses that were cancelled through no fault of our own and I feel that Skip Barber Racing School is unfairly refusing to refund a substantial amount of money for services that they have not provided us. While I fully understand that weather conditions are out of Skip Barbers control, the steering wheel incident was not. I have checked with other SCCA approved schools about their cancellation policies and they all will refund all or most of a student’s money in similar situations. What really upsets me about this whole situation is that I am out nearly $8,200 and my wife and me are no closer to having an SCCA competition license and Skip Barber is unwilling to refund me for services they have not provided us.Beware of Skip Barber’s cancellation policy and the possibly that you will never see your money again.