sante day spa

Omg the worst customer service I've ever experienced ... I booked this group on for a hot stone massage and facial and unfortunately I took ill through no fault of my own. The last thing you think about it appointments. I remember I was due to go in today and fund to explain that I have been ill and apologise for not attending only for some rude women on the phone to tell me I should know when I'm I'll and should of cancelled the appointment before hand!! I explained that you can't predicted when or how I'll you are only for this rude women to tell me I could pay an extra £20 to rebook! No gesture of goodwill or trying to be understanding or Accomodating just rudeness then she had the nerve to put the phone down on me! Luckily I rang group on who were extremely helpful and are refunding me my money! Note to self read trip advisor before purchasing vouchers ... It does Amaze me how a well established leisure centre employs such rude, bad mannered staff! AVOID AT ALL COSTS!

I wanted to go relax and get a facial, so I scheduled an appointment with a coupon. I didn't realize the appointment would be almost 2 months out I called the owner, Diana and she was very nasty with me. She would not refund the purchase as I needed something sooner. Very bad way to run a business Diana!

I visited the Sante Day Spa in Niwot during a promotional event and had a facial with light therapy. It was sublime. Diana, the owner, really understands the complexities of various skin types and does a masterful job tailoring the facials to the needs of the customer. When I left my skin as glowing - my husband even remarked on it. I also like the fact that Diana uses organic skin products which don't have all the harsh chemicals that traditional products have. Overall, it was a fabulous experience and Diana spent extra time on the little things, like neck/face and hand/arm massages which weren't originally included in the package I bought. Well worth it!